Privacy Policy

Last Updated: August 8, 2026

1. Introduction

Welcome to mochaven.com (“we”, “us”, “our”, or “the Website”). This Privacy Policy explains how Guangzhou Lebingzhuang Trading Co., Ltd (“the Company”, “we”, “us”) collects, uses, discloses, and protects your personal information when you visit our website mochaven.com or purchase products from us.

By using our Website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

2. Data Controller

Guangzhou Lebingzhuang Trading Co., Ltd

Room D827, Building 15, No. 61 Dalingshan Road,

Tianhe District, Guangzhou City, Guangdong Province, China

Email: support@mochaven.com

3. EU Data Protection Representative

For customers in the European Union, our EU representative is:

GOLDENCLICK SL

Calle del cincel 18, Nave 1.6,

28947 FUENLABRADA, Madrid, Spain

Email: es@shi-duo.top

4. Information We Collect

4.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Create an account: Name, email address, password
Place an order: Name, billing address, shipping address, email address, phone number, payment information
Contact customer service: Name, email address, order details, message content
Subscribe to newsletter: Email address
Leave reviews: Name, email address, review content

4.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity:

Device information: IP address, browser type, operating system, device type
Usage information: Pages visited, time spent on pages, referring URL, click behavior
Location data: General geographic location based on IP address
Cookies and tracking technologies: See our Cookie Policy for details

4.3 Information from Third Parties

We may receive information about you from:

Payment processors (Stripe, PayPal, PingPong)
Shipping carriers (SF Express International)
Analytics providers
Social media platforms (if you interact with our social media)

5. How We Use Your Information

We use your personal information for the following purposes:

5.1 Order Fulfillment

Process and fulfill your orders
Communicate with you about your orders
Provide customer support
Handle returns and refunds

5.2 Website Operation

Maintain and improve our Website
Monitor website traffic and usage
Prevent fraud and ensure security
Comply with legal obligations

5.3 Marketing (with your consent)

Send promotional emails about new products and offers
Provide personalized recommendations
Conduct surveys and promotions

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at support@mochaven.com.

5.4 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and prevent harm
Enforce our Terms & Conditions

6. Legal Basis for Processing (EU/UK Customers)

If you are located in the European Union or United Kingdom, we process your personal data based on:

Contract performance: Processing necessary to fulfill your orders
Legal obligations: Processing required by law (e.g., tax records)
Legitimate interests: Improving our services, preventing fraud, ensuring security
Consent: Marketing communications, certain cookies

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

7.1 Service Providers

Payment processors: Stripe, PayPal, PingPong (to process payments)
Shipping carriers: SF Express International (to deliver orders)
Hosting provider: Hostinger (to host our Website)
Analytics services: Google Analytics (to analyze website traffic)

7.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if necessary to:

Comply with legal processes
Protect our rights and property
Prevent fraud or security issues
Protect the safety of users

7.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

For EU customers, we rely on:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Your explicit consent

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Order records: 7 years (for tax and legal compliance)
Account information: Until account deletion or 2 years of inactivity
Marketing preferences: Until you withdraw consent
Cookies: As specified in our Cookie Policy

10. Your Rights

10.1 All Users

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Objection: Object to processing based on legitimate interests
Portability: Request transfer of your data to another service

10.2 EU/UK Users (GDPR Rights)

In addition to the above, you have the right to:

Restrict processing: Limit how we use your data
Withdraw consent: At any time, without affecting prior processing
Lodge a complaint: With your local data protection authority

To exercise your rights, contact us at support@mochaven.com. We will respond within 30 days.

11. Children’s Privacy

Our Website is not intended for children under 14 years of age. We do not knowingly collect personal information from children under 14. If you are a parent and believe your child has provided us with personal information, please contact us at support@mochaven.com.

12. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Website or sending you an email. Your continued use of the Website after changes constitutes acceptance of the updated policy.