After placing your order, you will receive an order confirmation email at the email address provided during checkout. This email serves as your initial receipt. Additionally, once your order ships, a shipping confirmation email with tracking information will be sent to you. You can also log into your account on our website to view your order history and download receipts at any time.

We offer a 14-day return window for customers in the European Union and a 30-day return window for customers in the United States. To initiate a return, please email us at support@mochaven.com with your order number and reason for return. If the item is defective or damaged, we will cover the return shipping costs. For returns due to change of mind, the customer is responsible for return shipping. The item must be unopened or in its original packaging. Please refer to our full Refund & Return Policy for details.

Yes, we regularly restock popular MOC building block sets. You can sign up for email notifications on any out-of-stock product page — we will notify you as soon as the item is available again. Restocking timelines vary depending on production schedules, typically within 2–4 weeks. If you have a specific set you're looking for, feel free to contact us and we'll let you know the expected restock date.

We ship worldwide from our warehouse in China via SF Express International. Shipping is free for all orders regardless of destination. Estimated delivery times are: EU: 7–15 business days | US: 10–20 business days | Other regions: 15–25 business days. You can track your order in real time using the tracking link provided in your shipping confirmation email. Please see our Shipping Policy for more details.