Shipping Policy

Last Updated: August 8, 2026

1. Overview

At mochaven.com, we offer worldwide shipping with free delivery to all regions. All orders are shipped from China via SF Express International.

2. Shipping Origin

All products are shipped from China via our logistics partner, SF Express International.

Manufacturer:

Shantou Chenghai Qunlong Plastic Products Co., Ltd.

Building 1, Qunxing Industrial Park, North Qingping Road, Linghai Industrial Zone,

Chenghai District, Shantou City, Guangdong Province, China

3. Shipping Rates

We offer FREE shipping worldwide to all destinations. There are no minimum order requirements.

表格

Region	Shipping Cost
European Union	Free
United States	Free
United Kingdom	Free
Canada	Free
Australia & New Zealand	Free
Other International Destinations	Free

4. Estimated Delivery Times

Delivery times are estimated from the date of shipment (not the order date). Processing time is typically 1-3 business days.

表格

Region	Estimated Delivery Time
European Union	7-15 business days
United States	10-20 business days
United Kingdom	7-15 business days
Canada	10-20 business days
Australia & New Zealand	10-20 business days
Other International Destinations	15-25 business days

Note: Delivery times are estimates and may vary due to customs processing, local postal services, weather conditions, or other factors beyond our control.

5. Order Processing

Order confirmation: Immediately after payment
Processing time: 1-3 business days
Shipment notification: You will receive an email with tracking information once your order ships

6. Order Tracking

Once your order ships, you will receive a confirmation email with:

Tracking number
Carrier name (SF Express International)
Link to track your package

Track your shipment at:

https://www.sf-international.com/cn/en/support/querySupport/waybill

If your tracking information does not update within 48 hours of shipment, please contact us at support@mochaven.com.

7. Customs, Duties, and Taxes

7.1 International Shipments

Orders shipped internationally may be subject to customs duties, import taxes, or other charges levied by the destination country. These charges are not included in our shipping rates.

7.2 Customer Responsibility

You (the recipient) are responsible for:

All customs duties, import taxes, and tariffs
Any additional fees charged by customs authorities
Providing accurate information for customs clearance

7.3 EU Customs

For EU customers:

Orders under €150: VAT is collected at checkout (IOSS)
Orders over €150: Customs duties may apply upon delivery
We provide accurate customs declarations for all shipments

7.4 US Customs

For US customers:

Orders under $800: Generally duty-free under de minimis threshold
Orders over $800: Customs duties may apply

8. Shipping Address

8.1 Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for:

Delays caused by incorrect addresses
Packages returned due to wrong address
Additional costs for address changes after shipment

8.2 Address Changes

If you need to change your shipping address, contact us immediately at support@mochaven.com. Changes can only be made before the order ships.

9. Delivery Issues

9.1 Failed Delivery Attempts

If delivery fails (e.g., no one available to receive, incorrect address):

The carrier will leave a notice with instructions
You may need to pick up the package at a local facility
Additional storage fees may apply
Contact us if you need assistance

9.2 Lost Packages

If your package has not arrived after the estimated delivery time:

Check tracking information for updates
Contact your local postal service with the tracking number
If still unresolved, contact us at support@mochaven.com

We will investigate and, if necessary, send a replacement or issue a refund.

9.3 Damaged Packages

If your package arrives damaged:

Document the damage with photos
Do not discard the packaging
Contact us immediately at support@mochaven.com
We will arrange a replacement or refund

10. Multiple Shipments

Your order may be shipped in multiple packages, even if items are ordered together. This is normal and ensures faster delivery of available items.

11. Restrictions

11.1 P.O. Boxes

We can ship to P.O. Boxes in most countries. However, some items may require a physical address for delivery.

11.2 Restricted Destinations

We cannot ship to certain countries or regions due to sanctions, customs restrictions, or logistical limitations. If you cannot select your country at checkout, please contact us.

11.3 Prohibited Items

All products comply with general safety standards. However, specific product regulations vary by country. Customers are responsible for ensuring products comply with local laws.