Terms & Conditions

Last Updated: August 8, 2026

1. Introduction

Welcome to mochaven.com. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us.

By accessing or using mochaven.com (“the Website”), you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. About Us

Guangzhou Lebingzhuang Trading Co., Ltd

Room D827, Building 15, No. 61 Dalingshan Road,

Tianhe District, Guangzhou City, Guangdong Province, China

Email: support@mochaven.com

3. Eligibility

You must be at least 14 years old to use our Website. By placing an order, you confirm that you are 14 years or older and have the legal capacity to enter into binding contracts.

4. Products

4.1 Product Descriptions

We strive to display our products accurately. However, we do not warrant that product descriptions, colors, images, or specifications are complete, accurate, or error-free.

4.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if products become unavailable.

4.3 Product Safety

Our building block toys are designed for ages 14+. Products are not suitable for children under 3 years due to small parts. Please see individual product pages for age recommendations and safety warnings.

5. Orders and Pricing

5.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to:

Product unavailability
Errors in product or pricing information
Suspected fraud or unauthorized transactions

5.2 Pricing

All prices are displayed in USD (US Dollars) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices at any time.

5.3 Order Errors

If we discover a pricing error, we will notify you and offer to:

Fulfill your order at the correct price
Cancel your order with a full refund

6. Payment

6.1 Payment Methods

We accept the following payment methods:

Credit/Debit cards (via Stripe)
PayPal
PingPong

6.2 Payment Processing

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

6.3 Currency

Prices are displayed in USD. Your bank or payment provider may apply currency conversion fees.

7. Shipping and Delivery

7.1 Shipping Policy

Shipping origin: China (SF Express International)
Free shipping: Available to all regions worldwide
Estimated delivery times:
- European Union: 7-15 business days
- United States: 10-20 business days
- Other regions: 15-25 business days

7.2 Delivery Risk

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

7.3 Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees. You are responsible for all such charges. We are not responsible for delays caused by customs clearance.

For detailed information, please see our Shipping Policy.

8. Returns and Refunds

8.1 EU Customers (14-Day Right of Withdrawal)

If you are located in the European Union, you have the right to cancel your order within 14 days of receiving your product, without giving any reason.

8.2 US Customers (30-Day Return Policy)

If you are located in the United States, you may return products within 30 days of delivery for a full refund.

8.3 Return Conditions

Products must be:

Unused and in original condition
In original packaging
With all accessories and documentation

8.4 Return Shipping Costs

Defective or wrong items: We cover return shipping costs
Customer preference returns: Customer bears return shipping costs

For detailed information, please see our Refund & Return Policy.

9. Intellectual Property

9.1 Our Content

All content on the Website, including text, images, logos, graphics, and software, is owned by or licensed to us and protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.

9.3 Restrictions

You may not:

Copy, modify, or distribute our content without permission
Use our trademarks or logos without written consent
Reverse engineer or attempt to extract our software
Use the Website for any unlawful purpose

9.4 User Content

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content in connection with the Website.

10. Prohibited Uses

You agree not to:

Use the Website for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Infringe upon intellectual property rights
Transmit harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the Website

11. Disclaimers

11.1 Website Use

The Website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Website’s operation or the information contained herein.

11.2 Product Quality

While we strive for quality, we do not warrant that products will meet your expectations or be error-free. Products are intended for display and collection purposes by adults aged 14+.

11.3 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Damages resulting from your use of the Website or products

Our total liability shall not exceed the amount you paid for the products in question.

12. Indemnification

You agree to indemnify and hold harmless Guangzhou Lebingzhuang Trading Co., Ltd from any claims, damages, losses, or expenses arising from:

Your use of the Website
Your violation of these Terms
Your violation of any third-party rights

13. Limitation of Liability

13.1 General Limitation

To the maximum extent permitted by applicable law, our liability is limited to the purchase price of the products.

13.2 Consequential Damages

We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.

13.3 Mandatory Rights

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

14. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Pandemics or health emergencies
Supply chain disruptions
Technical failures

15. Governing Law and Jurisdiction

15.1 EU Customers

These Terms are governed by Spanish law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

15.2 US Customers

These Terms are governed by the laws of Spain. Any disputes shall be resolved through binding arbitration in Madrid, Spain, or in the courts of Madrid, Spain.

15.3 EU Online Dispute Resolution

EU consumers may access the Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Website constitutes acceptance of the modified Terms.